Returns and exchange policy.

Return and exchange requests must be raised within 7 days of delivery.

Items must be unused, unwashed, and in original condition with tags where applicable.

Request approval before sending a return. Approval alone does not initiate a refund; RESHA must receive and inspect the returned item first.

For an approved delivered-item return, Rs. 100 is deducted from the amount paid for the order. The refund cannot be less than zero.

After approval, customers need to ship the product back using the return instructions provided by RESHA support.

If an eligible cancellation is accepted before delivery, the captured payment will be refunded in full, without the ₹100 delivery-and-return deduction.

Online cancellation is available only while the order remains eligible for cancellation. If packing or dispatch has started, please contact our support team to check whether the shipment can still be stopped.

A failed or abandoned payment does not qualify for a refund unless the payment was actually captured. If your bank account shows a debit that is not reflected in your order, please contact our support team.

Approved refunds are returned to the original payment method. Your bank or payment provider determines when the refund will be credited to your account.

Exchange pickup and drop are arranged only when reverse pickup is serviceable for your pincode.

If reverse pickup is unavailable, exchange support may require manual return shipping.

All returns and exchanges require support approval before shipment.

Share your order ID, registered email, and reason for return or exchange while contacting support.